Beat Procrastination

April 9, 2012 By 2 Comments
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  To over-come procrastination, get engaged in the game of life! NOW is the time to step out of fear into faith! If you have dreams, be certain you have enough REASONS to justify the investment of your time, energy and resources.  Believe in yourself and play full out! Procrastination cannot survive in the face of a committed, determined human will! I've discovered that when we take action, our fears are overcome. Most things that I've been afraid of were figments of my imagination. … [Read more...]

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Change Always Leads to Good

April 1, 2012 By Leave a Comment
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  Change appears to be difficult, but it's not all that challenging if we take the time to focus on the bigger picture. Change always leads to good. Meaning, many of us wish, hope or dream of change, yet we know deep inside that only desire coupled with action will propel us forward. On the other side of what appears to be a challenge lies a feeling of accomplishment, clarity and joy.   Why is it that change feels like a dirty word? After all, we learn new things and become new … [Read more...]

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The Roadmap to Riches

February 29, 2012 By Leave a Comment
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Why does a customer pay three times more for a cup of coffee at Starbucks than at Stop N Go or 7 Eleven? I believe that it is because they recognize that people will pay a higher price for a wow customer experience. So often we forget that although there may be many people who can perform a similar service to yours, very few can capture the essence of your experience.  The road map to riches is built over time by constantly refining your customer engagement protocols. Understand what makes … [Read more...]

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Dealing with Difficult People

February 27, 2012 By 2 Comments
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  A colleague asked me why “grown folk” throw full blown temper tantrums when you don’t jump to do their bidding. She asked me if I knew if a quick, fast and easy way to deal with difficult people. I chuckled because it truly is fascinating to observe people and their personalities. I am constantly surprised at how many adults will throw a toddler style temper tantrum in a hot minute.Allow me to share a quick example to illustrate my solution. Many years ago I worked in … [Read more...]

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Experience Accelerated Business Growth

February 26, 2012 By Leave a Comment
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  In his book Three Magic Words, author U. S. Anderson tells us there are five components of the human mind, and they are: Memory, Reason, Imagination, Intuition and Faith. He says, “Thought plus Conviction equals Manifestation.” Allow me to share a quick story of how you can apply this principle in order to experience accelerated business growth. One of my clients is a real estate agent.   The seller of one of her million dollar listings called her and said … [Read more...]

Filed Under: Business, Customer, Mindset Tagged With: , , ,
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