
Customer service is similar to dating. When possible, surprise your customer by going the extra distance. Give her more than she expected more than she paid for. This lets your customer know that you care for her and appreciate her, which can mean the difference between keeping a loyal customer or losing a dissatisfied customer to your competitor. As you court your customer, take advantage of regular communication, both one-on-one and group, such as your EZine or enewsletter. Provide … [Read more...]



